PRIVACY POLICY

Seton Villa Retirement Centre
Last Updated: November 18, 2025

Seton Villa Retirement Centre (“Seton Villa,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our residents, visitors, applicants, donors, volunteers, and website users. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a form, or contact us online.

By using our website, you agree to the practices outlined in this policy.

1. Information We Collect

We may collect personal information when you:

  • Fill out contact forms or inquiry forms

  • Request a tour

  • Submit an application

  • Make a donation

  • Subscribe to updates or newsletters

  • Email or call us through the contact information listed on our site

The information collected may include:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Preferred method of contact

  • Comments or questions you submit

  • Donation details (processed securely through third-party payment systems)

We do not collect highly sensitive personal information (such as medical or financial data) through this website unless you choose to provide it voluntarily. We also automatically collect non-identifying technical information, such as:

  • Browser type

  • Device type

  • Pages visited

  • Date and time of visit

  • IP address

  • General location (city-level)

This helps us understand how our website is used and improve its performance.

2. How We Use Your Information

We use personal information only for purposes directly related to your request, including:

  • Responding to inquiries

  • Booking tours

  • Processing applications

  • Providing services or information requested

  • Processing donations

  • Improving website functionality and user experience

  • Communicating relevant updates, if you opt in

We do not sell, rent, or trade personal information.

3. How We Share Information

We may share information only when necessary:

  • With internal Seton Villa staff to respond to your inquiry

  • With trusted service providers who support website hosting, form processing, or secure payment processing

  • When required by law or to protect the safety and rights of Seton Villa and its residents

Third-party service providers are required to maintain strict confidentiality and comply with applicable privacy laws.

We do not share personal information with advertisers or unrelated third parties.

4. Cookies and Tracking Tools

Our website may use cookies or similar technologies to:

  • Improve site performance

  • Understand how visitors use the site

  • Maintain secure sessions on donation or application pages

You can disable cookies through your browser settings, but this may affect how certain features function.

5. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, misuse, or disclosure.

These include:

  • Secure website hosting

  • Encrypted form submissions (HTTPS)

  • Restricted access to personal information

  • Contractual confidentiality requirements for third-party service providers

No method of online transmission is completely secure, but we are committed to maintaining high standards of privacy and data protection.

6. Links to External Websites

Our website may include links to external sites (e.g., government resources, partner organizations). Once you leave our website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any external websites you visit.

7. Access, Updates, or Removal of Personal Information

You may request:

  • Access to your personal information

  • Corrections or updates

  • Removal of your information from our records (when legally permitted)

Simply contact us at:

Resident Relations (Front Desk)
Email: frontdesk@setonvilla.com
Phone: 604.291.0607

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will be revised accordingly. We encourage you to review the policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how Seton Villa handles personal information, please contact:

Seton Villa Retirement Centre
3755 McGill Street
Burnaby, BC V5C 1M2
frontdesk@setonvilla.com
604-291-0607